- To achieve excellent skills in the administration of a hotel.
- To develop knowledge and understanding that hotel personnel must monitor their progress.
- To understand in depth the importance of some form of measurement such as a period of time or a level of quality, quantity, or cost.
- To understand the different kinds of services that the customer needs.
- To communicate with the customer in the best manner.
The syllabus for the first year offers:
AS 100/200 Front office management
AS 101/201 English
AS 102/202 German
AS 103/203 Computing
AS 104/204 Food & beverage cost control
AS 105/205 Principles of hospitality accounting
AS 106/206 Marketing for hospitality management
AS 107/207 Economics for the hotel industry
AS 108/208 Principles of management
AS 109/209 Introduction to hospitality industry
In the second year these subjects are consolidated as follows:AS 300/400 Organizational behavior
AS 301/401 Lodging Industry
AS 302/402 Hospitality accounting
AS 303/403 English
AS 304/404 German
AS 305/405 Economics for the hotel industry
AS 306/406 Food and beverage cost control
AS 307/407 Marketing for hospitality management
AS 308/408 Production and operation management
AS 309/409 Executive housekeeping
AS 310/410 Airline and ticketing reservation